How do you get Free Shipping?
For order more than USD$15, the shipping cost will be free.
What is the Shipping cost?
Standard Worldwide Shipping costs from USD$3.99.
Free Worldwide Shipping costs for orders over $15.
What countries can I ship my order to?
We ship to any country in the world from Hong Kong.
Packages will be sent by registered air mail via Hong Kong Post. An online tracking number will be provided.
It will take 7 to 14 working days for USA and Asia, and 7 to 20 working days for Europe for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.) However, mail delay does happen, and customs can hold packages for up to 6 weeks. Please contact us if you have not received your package within a reasonable time.
What if the product is lost in the mail?
If the mail service loses your order, we will give you a refund 45 days after the order is shipped.
Please note that no refund will be given if your order has not arrived in less than 45 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen. Shipping cost is not refundable.
If you still haven't receive your order after 45 days, please email firstname.lastname@example.org with your order number, so we can work out a solution.
How are your products packaged for shipment?
All orders are shipped in envelop with air bubbles to ensure protection during shipment.